Contact support
For help with Olmi, email us at support@getolmi.com.
Include the email address linked to your Olmi account, your device type, and a short description of the issue so we can help faster.
Support
Olmi Support
Get help with your Olmi account, subscription, plant care features, and data deletion requests.
Subscriptions and billing
Olmi Pro subscriptions are managed by Apple or Google Play, depending on where you subscribed.
- iOS / iPadOS: Settings → your name → Subscriptions → Olmi → Cancel Subscription.
- Android: Google Play Store → Profile → Payments and subscriptions → Subscriptions → Olmi → Cancel.
For more details, read the Terms of Use.
Account and data deletion
You can delete your Olmi account directly from the app under Profile → Account Management.
If you cannot access the app, use the instructions on our account deletion page.
Plant identification and care guidance
Olmi can help identify plants and suggest care routines, but plant identification and care recommendations are informational. Results may vary based on photo quality, lighting, and plant condition.
For urgent or serious plant health issues, consider asking a local nursery, horticulturist, or plant care professional.
Privacy
Olmi only collects the information needed to run your plant care experience. Read the full Privacy Policy for details.